# Claims Resolution

In order for Onward to resolve claims we need to be able issue refunds, reorders, and store credit in your system. This can be done by registering your Claims Resolution URL in our system and properly responding to the requests that will be sent.<br/>See our guide on [implementing our Claims Resolution API](../guides/resolving_claims.md).

## Refund an order

 - [POST /orders/{shopOrderId}/refund](https://docs.useonward.com/apis/claims-resolution/claims-resolution/claimsrefund.md): Onward is requesting a claim to be resolved via refunding products for the specified Order in your platform.

## Reorder items

 - [POST /orders/{shopOrderId}/reorder](https://docs.useonward.com/apis/claims-resolution/claims-resolution/claimsreorder.md): Onward is requesting a claim to be resolved via reordering products for the Order in your platform.
In addition to replying with shop_order_id & shop_order_number you also need to send the order in the regular channel (POST /orders).

## Issue store credit

 - [POST /orders/{shopOrderId}/store_credit](https://docs.useonward.com/apis/claims-resolution/claims-resolution/claimsstorecredit.md): Onward is requesting a claim to be resolved via store credit for a specific Order in your platform.